At Verse & Vessel, every item is created with care and produced especially for you. As our products are made on demand, shipping timelines may vary slightly depending on your location and order details. We appreciate your patience and support for thoughtful, sustainable production.

1. Order Processing Time

All orders are made to order and typically require:

• 2–7 business days for production and quality checks

• Once ready, your order will be handed over to our shipping partners for delivery

You will receive a confirmation email with tracking details once your order has been shipped.

Please note: Processing time is separate from shipping time.

2. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

• Your delivery location

• The size and weight of your order

• Current carrier rates

This ensures you always receive the most accurate and up-to-date shipping price available at the time of purchase.

3. Estimated Delivery Time

Estimated delivery times begin after your order has been shipped and may vary by destination:

• Singapore: approximately 7-12 business days

• Asia Pacific: approximately 10-18 business days

• International: approximately 12-25 business days

Delivery timelines may be affected by customs clearance, local postal services, weather conditions, or peak seasons.

4. Tracking Your Order

Once your order is dispatched, a tracking link will be sent to your registered email address.
Tracking updates may take 24–48 hours to appear after shipment.

If you do not receive your tracking information, please check your spam folder or contact us for assistance.

5. Customs, Duties & Taxes

For international orders:

• Customs duties, import taxes, or fees (if applicable) are determined by the destination country

• These charges are not included in the item price or shipping fee

• Any additional charges are the responsibility of the recipient

We recommend checking with your local customs office for more information before placing an order.

6. Shipping to Multiple Addresses

At this time, each order can only be shipped to one delivery address.
If you wish to send items to multiple locations, please place separate orders.

7. Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate at checkout.

If a parcel is returned due to:

• An incorrect or incomplete address

• Failed delivery attempts

• Unclaimed packages

Re-shipping fees may apply. Verse & Vessel is not responsible for delays or losses caused by incorrect address details provided by the customer.

8. Lost or Delayed Shipments

If your order appears delayed or lost in transit, please contact us within 30 days of the estimated delivery date.
We will work with our shipping partners to investigate and assist where possible.

9. Contact Us

If you have any questions regarding shipping or delivery, we’re always happy to help.

📧 Email: support@versenvessel.com
🌐 Website: www.versenvessel.com