{"id":2,"date":"2025-12-06T22:31:18","date_gmt":"2025-12-06T14:31:18","guid":{"rendered":"https:\/\/versenvessel.com\/home\/?page_id=2"},"modified":"2026-01-09T12:32:19","modified_gmt":"2026-01-09T04:32:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/versenvessel.com\/home\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n\n\n<p>\ud83c\udf3f Verse &amp; Vessel \u2013 Frequently Asked Questions (FAQ)<\/p>\n\n\n\n<p>Where every piece is created with meaning, hope, and heart. <\/p>\n\n\n\n<p>Below are the most commonly asked questions to help you shop with confidence.<\/p>\n\n\n\n\n\n\n\n\n\n<p>All prices stated in Verse &amp; Vessel is in USD.<\/p>\n\n\n\n\n\n\n\n\n\n<p>No! All designs are <strong data-start=\"807\" data-end=\"866\"> original, hand-drawn digital artworks by Elizabeth<\/strong>, the founder and artist behind Verse &amp; Vessel.<\/p>\n\n\n\n\n\n\n\n\n\n<p>Since all items are <strong data-start=\"1382\" data-end=\"1412\">custom-made after purchase<\/strong>, production usually takes <strong data-start=\"1439\" data-end=\"1459\">2\u20135 working days<\/strong> before shipping begins.<\/p>\n\n\n\n\n\n\n\n\n\n<p data-start=\"1089\" data-end=\"1202\">All products are <strong data-start=\"1106\" data-end=\"1125\">print-on-demand<\/strong> and fulfilled through <b>our trusted partner<\/b>, a global production partner. This means:<\/p><p>\n<\/p><ul data-start=\"1203\" data-end=\"1309\">\n<li data-start=\"1203\" data-end=\"1240\">\n<p data-start=\"1205\" data-end=\"1240\">Items are only made after you order<\/p>\n<\/li>\n<li data-start=\"1241\" data-end=\"1273\">\n<p data-start=\"1243\" data-end=\"1273\">Reduces waste &amp; overproduction<\/p>\n<\/li>\n<li data-start=\"1274\" data-end=\"1309\">\n<p data-start=\"1276\" data-end=\"1309\">Each item is crafted just for you<\/p><\/li><\/ul>\n\n\n\n\n\n\n\n\n\n<p>Currently, we do not support personal customisations. However, we regularly release limited editions and themed collections.<\/p>\n\n\n\n\n\n\n\n\n\n<p>Yes! We offer <strong data-start=\"1731\" data-end=\"1753\">worldwide shipping<\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n\n\nShipping costs are <strong>calculated automatically at checkout<\/strong> based on:<br>&#8211; Your delivery location<br>&#8211; The size and weight of your order<br>&#8211; Current carrier rates<br><br>This ensures you always receive the <strong>most accurate and up-to-date shipping price<\/strong> available at the time of purchase.\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"TyagGW_tableContainer\"><div tabindex=\"-1\" class=\"group TyagGW_tableWrapper flex w-fit flex-col-reverse\"><br><\/div><\/div>\n\n\n\n\n\n\n\n\n\n<p>Yes! Once your order ships, a <strong data-start=\"2274\" data-end=\"2328\">tracking link will be automatically emailed to you<\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n<p data-start=\"2625\" data-end=\"2635\">We accept:<\/p><ul data-start=\"2636\" data-end=\"2732\">\n<li data-start=\"2636\" data-end=\"2656\">\n<p data-start=\"2638\" data-end=\"2656\">Credit\/Debit Cards<\/p>\n<\/li>\n<li data-start=\"2657\" data-end=\"2668\">\n<p data-start=\"2659\" data-end=\"2668\">Apple Pay<\/p>\n<\/li>\n<li data-start=\"2669\" data-end=\"2681\">\n<p data-start=\"2671\" data-end=\"2681\">Google Pay<\/p>\n<\/li>\n<li data-start=\"2682\" data-end=\"2707\">\n<p data-start=\"2684\" data-end=\"2707\">PayNow (when available)<\/p>\n<\/li>\n<li data-start=\"2708\" data-end=\"2732\">\n<p data-start=\"2710\" data-end=\"2732\">Stripe Secure Checkout<\/p>\n<\/li>\n<\/ul><p>\n\n<\/p><p data-start=\"2734\" data-end=\"2799\">All payments are securely processed via <strong data-start=\"2774\" data-end=\"2798\">WooCommerce + Stripe<\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n<p [object NamedNodeMap]>Yes! New subscribers enjoy a <strong data-start=\"2898\" data-end=\"2922\">10% welcome discount<\/strong>. Seasonal promotions may also be available.<\/p>\n\n\n\n\n\n\n\n\n\n<p data-start=\"3331\" data-end=\"3457\">No worries \u2014 we\u2019ll make it right!<br data-start=\"3364\" data-end=\"3367\">\nPlease email us at <strong data-start=\"3386\" data-end=\"3410\">[your support email]<\/strong> within <strong data-start=\"3418\" data-end=\"3451\">7 days of receiving your item<\/strong> with:<\/p><ul data-start=\"3458\" data-end=\"3500\">\n<li data-start=\"3458\" data-end=\"3472\">\n<p data-start=\"3460\" data-end=\"3472\">Order number<\/p>\n<\/li>\n<li data-start=\"3473\" data-end=\"3500\">\n<p data-start=\"3475\" data-end=\"3500\">Clear photos of the issue<\/p>\n<\/li>\n<\/ul><p>\n\n<\/p><p data-start=\"3502\" data-end=\"3575\">We will arrange for a <strong data-start=\"3524\" data-end=\"3549\">replacement or refund<\/strong>, subject to verification.<\/p>\n\n\n\n\n\n\n\n\n\n<p data-start=\"4124\" data-end=\"4137\">Please check:<\/p><ul data-start=\"4138\" data-end=\"4187\">\n<li data-start=\"4138\" data-end=\"4156\">\n<p data-start=\"4140\" data-end=\"4156\">Spam\/Junk folder<\/p>\n<\/li>\n<li data-start=\"4157\" data-end=\"4187\">\n<p data-start=\"4159\" data-end=\"4187\">Promotions tab (Gmail users)<\/p>\n<\/li>\n<\/ul><p>\n\n<\/p><p data-start=\"4189\" data-end=\"4268\">If you still can\u2019t find it, contact us with your <strong data-start=\"4238\" data-end=\"4267\">order number or full name<\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n<p data-start=\"4538\" data-end=\"4617\">Yes, we love collaborations!<br data-start=\"4566\" data-end=\"4569\">\nPlease email us at <b>collab@versenvessel.com<\/b>&nbsp;with:<\/p><p>\n<\/p><ul data-start=\"4618\" data-end=\"4668\">\n<li data-start=\"4618\" data-end=\"4643\">\n<p data-start=\"4620\" data-end=\"4643\">Your brand\/social links<\/p>\n<\/li>\n<li data-start=\"4644\" data-end=\"4668\">\n<p data-start=\"4646\" data-end=\"4668\">Collaboration proposal<\/p><\/li><\/ul>\n\n\n\n\n\n\n\n<p><br><\/p>\n\n\n\n\n\n\n\nget in touch\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":{"EHF8UvBYPVgpt9tT":[]},"_pagelayer_content":"","footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":22,"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":1130,"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/pages\/2\/revisions\/1130"}],"wp:attachment":[{"href":"https:\/\/versenvessel.com\/home\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}