🌿 Verse & Vessel – Frequently Asked Questions (FAQ)
Where every piece is created with meaning, hope, and heart.
Below are the most commonly asked questions to help you shop with confidence.
No! All designs are original, hand-drawn digital artworks by Elizabeth, the founder and artist behind Verse & Vessel.
Since all items are custom-made after purchase, production usually takes 2–5 working days before shipping begins.
All products are print-on-demand and fulfilled through our trusted partner, a global production partner. This means:
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Items are only made after you order
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Reduces waste & overproduction
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Each item is crafted just for you
Currently, we do not support personal customisations. However, we regularly release limited editions and themed collections.
- Your delivery location
- The size and weight of your order
- Current carrier rates
This ensures you always receive the most accurate and up-to-date shipping price available at the time of purchase.
We accept:
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Credit/Debit Cards
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Apple Pay
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Google Pay
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PayNow (when available)
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Stripe Secure Checkout
All payments are securely processed via WooCommerce + Stripe.
No worries — we’ll make it right!
Please email us at [your support email] within 7 days of receiving your item with:
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Order number
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Clear photos of the issue
We will arrange for a replacement or refund, subject to verification.