At Verse & Vessel, each item is made especially for you through on-demand printing via our fulfilment partners. Because of this customised production process, our refund and return policy follows the guidelines while protecting our customers fairly.
Please read this policy carefully before making a purchase.

All prices stated are in USD.

1. Made-to-Order & Final Sale Items
All products sold on Verse & Vessel are made to order. This means:
We do not accept returns or exchanges for change of mind, wrong size selection, or personal preference.

Items cannot be cancelled once they have entered production.
We encourage customers to carefully review:
- Product descriptions
- Size charts
- Colours & design previews
before placing an order.

2. Damaged, Defective or Incorrect Orders
We gladly offer a replacement or refund if your order arrives:
- Damaged
- Defective

With incorrect item sent
What to Do:
Please contact us within 7 days of receiving your order with:
- Your order number
- Clear photos or videos showing the issue
- A brief explanation of the problem

Once verified with Printful, we will arrange:
✅ A free replacement, or
✅ A full refund (if replacement is unavailable)

3. Lost Packages
If your order is confirmed as lost in transit by the courier:
- We will work with our partners to investigate
- A replacement will be issued at no extra cost where applicable
- Lost cases must be reported within 10 days of the estimated delivery date.

4. Size & Fit Issues
As sizing varies between product styles:
- No refunds or exchanges will be provided for wrong size chosen by the customer.
- A size chart is provided on every product page to guide your selection.

5. Non-Returnable Items
The following are non-returnable and non-refundable, unless damaged or misprinted:
- Custom or personalised items
- Apparel worn or washed after delivery
- Clearance or promotional items

6. Refund Processing
Approved refunds will be processed:
- Back to your original payment method
- Within 7–14 business days, depending on your bank or payment provider
- Shipping charges are non-refundable, except for fulfillment errors or damaged items.

7. Return Shipping
For approved cases:
- Replacement orders will be shipped at no cost to you.
- Customers are not required to return defective items, unless otherwise requested.

8. Order Address Errors
Please ensure your shipping address is correct at checkout.
If a parcel is returned due to:
- Incorrect address
- Unclaimed delivery
The customer will be responsible for reshipping fees.

9. Contact Us
If you experience any issues with your order, please contact us at:
📧 support@versenvessel.com
📍 Verse & Vessel – Online Store
We aim to respond within 2 business days.

Final Note
Verse & Vessel is built on thoughtful creation and meaningful messages.
Our refund and return policy ensures fairness both to our customers and to the artists and partners who create each piece on demand.

Thank you for supporting small-batch, purpose-driven design.